Employment

Property, Auto, Liability Claims Supervisor – Mt. Laurel, NJ

Position Summary:

As a member of our PMA Management Corp. claim management team, you will supervise our claims staff to ensure appropriate claim outcomes through consistent execution of best claims practice. In this role utilize your prior claims and management experience to achieve business plan goals and to ensure compliance with legal statutes, policy provisions and company guidelines while fostering a culture of communication.

Responsibilities:

	Manage the assignment of losses to claims staff and provide technical direction and ongoing guidance through effective diary management.
	Ensure timely, accurate documentation of claim activity.
	Select, train, coach and mentor unit personnel.
	Plan staff responsibilities and direct activities, utilizing staff resources effectively to meet department goals in accordance with approved plans and budgets.
	Develop staff to respond to current and anticipated needs of department as well as determining career development goals of individuals.
	Ensure appropriate case reserves consistent with company guidelines.
	Recognizes and analyzes trends across the claims portfolio at the adjuster, unit and account levels.
	Administer salary and personnel programs under guidance of manager.
	Utilize performance management process effectively, on an ongoing basis, to maximize performance of employees, correct performance problems and provide development opportunities
	Manages the account management process and resolves service issues.

Qualifications:

	Bachelor's degree and/or a minimum of three years of supervisory work experience in an insurance related industry required.
	Extensive knowledge of PAL jurisdictions, insurance contracts, law and adjusting techniques.
	Experience managing public entity and professional liability claims preferred.
	Demonstrated leadership, coaching, mentoring and teamwork skills
	Advanced skills in applying sound judgment/analysis, decision making/problem solving, planning and organization and negotiation.
	Excellent customer service and collaboration skills gained through previous work experience.
	Computer literacy, including working knowledge of MS Office Product Suite, i.e. WORD, Excel, PowerPoint.
	Previous supervisory experience, Chartered Property Casualty Insurance (CPCU); Associate in Claims (AIC) designation or similar professional designation desired.
	Ability to travel for business purposes; Travel approximately 15%

If you are qualified and interested you should apply online with salary requirements at PMA's website by visiting http://www.pmagroup.com/careerlist.htm or forward resumes with salary requirements to: edward_peterson@pmagroup.com. Applications without salary requirements cannot be considered.

The PMA Insurance Group is a multi-line property and casualty organization with national capabilities. PMA Management Corp., a service affiliate of The PMA Insurance Group, offers third-party claims administration services to self-insured, alternative and traditionally insured clients.

The PMA Insurance Group companies are affiliated with PMA Capital Corporation, an insurance holding company with total assets of $2.7 billion as of June 30, 2007.